What is your cancellation policy?
Being a small family owned business, we hope you can understand that cancellations can have a big impact on our activity and on our capability of running a business. We have to therefore apply a cancellation policy that enables us to continue to operate as a viable vacation home and remain open to welcome guest today and in the future.
After booking completion you can cancel and obtain a full refund within the first 3 days from the date of booking if the booking is made at least 30 days in advance. If the booking is made less than 30 days in advance the 3 day money back guarantee is no longer applicable. After this initial period if you decide or are forced to cancel for any reason we shall retain 50% of the apartment fee if your cancellation request arrives more than 30 days before your stay. If the cancellation request arrives less than 29 days before the start of your stay no refund can be given back in order to cover loss of business to uphold your reservation.
With this in mind, we encourage you to consider having travel insurance to help you in case of cancellation , to cover the possibility of you having to cancel or cut short on your vacation time.
Any cancellation request will need to be sent by email. A booking can only be considerate cancelled when you receive a cancelation confirmation by us.
Do you offer a money back guarantee?
We offer a 3 day money back guarantee if your reservation is made more than 30 days from your arrival date.
What about if we have to cut a reservation short?
In the event of a reduction in the number of days you have reserved with us, the cost of the original reservation will still be chargeable. For example, if you have a 2 night stay and you wish or need to cut your stay short by 1 day thus cancelling one of the two night, we will charge as per the original 2 night stay.
What is the reservation process?
Full payment will be requested in order to confirm your reservation in our facility. Please see our Cancellation policy below for more details.
Payments can be made online on our website by credit card via Stripe or PayPal. Payment can also be made by bank transfer however payment receipt must be sent in order to complete reservation. Without the bank wire transfer receipt your reservation will remain unconfirmed and the requested date time frame will not be secured.
Should I print a receipt to show at the arrival?
The booking number is sufficient or the name of the person that booked contained in the confirmation email you should have received via email
What currency do you accept?
We accept EURO payments
When can we check in?
Check-in to your apartment is available between 3pm and 8pm on your day of arrival.
Before 3pm and after 8pm, we may have personal and work commitments and will not be able to guarantee our presence to welcome you in. We are a small private lodging facility and we do not have a 24 hour reception nor paid staff. If you think you may arrive later than this time frame, we kindly ask that you inform us in order to make arrangements. Our latest check in time is 10pm.
If you wish to arrive earlier than 3:00 pm please also let us know. The apartment may be undergoing cleaning and sanitization and may not be available. You may be able to leave your luggage with us and are welcome to wait by the pool area.
When is check out time?
Check-out is by 11am on your departure day.
What is needed to check in?
We will need a picture ID of every guests that contains the follow information: name, address, date of birth, ID number and fiscal code. If you are travelling from out of the EU region a copy of your passport will do.
The best way to exchange this information is by sending us a picture of each person’s ID document as a picture through whatsapp. You may find our whatsapp details down on the right of this webpage. The information can also be sent through by email.
Via Roma 52
Tel.: +39 3396094109